If you want to start working from home, customer support is a great area to look for a job. You just need to take care of helping others by answering questions, solving problems, and updating people's accounts. Just basic customer support work.
While most at-home customer service jobs involve talking over the phone, there are many jobs for chat operators from home.
A live chat operator can become an ideal solution for those who do not have the quietest background or landline phone at home. While some online chat tasks require you to make video calls with customers, other tasks assume that you only use text chat to communicate and serve people in need.
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What is a live chat operator and what are the requirements for it?
So, what is a live chat operator and what will you do every day? Live chat operators respond to requests and questions through online platforms, as well as support portals for company sites.
You may have noticed that more and more companies are using live chat features to help customers troubleshoot and answer questions instead of letting them make a phone call.
You may be asked to log into the online chat system at certain hours of the day to help customers and prospects or even direct them to answers to their questions. All this work can be done remotely and without using phones.
Most companies that offer remote chat functionality require you to have some customer service experience, a computer, and high-speed internet. It also helps to achieve self-sufficiency and speed of learning, where training is likely to be provided.
To help answer questions and solve customer problems, you need to be well versed in what the company does, in the services provided and know the answers to many frequently asked questions.
The purpose of online chat tasks is to provide the same effective experience that a customer will have over the phone when they want to solve a problem.
How much money do live chat operators earn?
Once you are comfortable with this, the work of a chat operator from home can be quite simple. However, wages may not be the highest.
According to Glassdoor, the basic fee for a real-time chat operator or agent is about.13$ per hour. You can earn more or less depending on experience, but working in a chat room can provide you with a permanent job, especially if you are looking for a reliable part-time job from home.
In addition, you will need to take into account the fact that you will not have to travel for work during the day and will be able to choose a flexible schedule.
12 live chat operator jobs from home
If you're ready to start working as a live chat operator, you're in luck.
Online chat tools are very convenient, useful and easy to use. However, you just need to know where to look for a good job. Here are the 12 best chat operator vacancies from home.
1. Virtual customer support solutions arise
Arise is a customer service management company that actually relies on the work of a call center so that you can provide a virtual chat to many of your customers.
Arise has a cloud platform that provides a national network to connect home service professionals who work in small call centers to businesses that need call center services.
How it works, you can register on the platform created as an independent home business, and you can make your own schedule and choose which customers you offer virtual chat services.
If you're looking for more flexibility in your remote career, arise provides all the tools and technology you need to deliver a valuable customer service experience.
When registering on the platform, you will receive daily notifications about new customer opportunities. Customer opportunities are in various niches, including (but not limited to):
- Household goods supplier
- Health care
- Roadside assistance
- Cable and internet provider
- Main parks
- Cruise lines
2. Home consultant for Apple
It's no secret that Apple is a huge and innovative technology company. With so many people owning Apple devices, the need for quality customer service is only increasing.
Apple Home consultants stay in touch with employees in real time and respond to Apple customers who have questions or need help.
In this role, you will be responsible for answering questions about products and services and helping customers save time by properly informing them about what is next from Apple. You will need a quiet, distraction-free place to work, as well as a reliable internet connection.
Apple provides the headset because this chat operator position requires communication with customers over the phone. When new remote home consultants are hired, Apple conducts training to help you learn about their technology and approach to communicating with customers.
Even working part-time, you will receive benefits such as discounts on goods, paid holidays, job opportunities and much more. It is also assumed that Apple pays home consultants very well.
Many sites indicate that you can pay around.28 or more for this online chat function, depending on experience. If you're just starting out, you can expect to earn between.14 and. 19 per hour, which is still a great start.
3. Sales, service and technical support from consitrix
Concentrix is a company that specializes in attracting customers and improving business efficiency. Concentrix has more than 80 Fortune 500 clients and conducts business in many countries.
This company is also known for offering the function of a chat operator from home.
Permanent and seasonal customer service jobs are often available remotely, allowing you to create a flexible schedule, as Concentrix serves many customers around the world.
If you prefer a day or night shift, you can still find the working hours as they are in the morning or afternoon. Concentrix sales, service agents and technical support usually work over the phone, but depending on your role, you may experience some aspects of the work in text chat.
The good news is that Concentrix provides all the paid training you need and a wide range of remote positions with the potential to grow within the company.
On average, you can expect to earn from 11$ to.17$ per hour, depending on the position you hold in the support service, as well as on the client industry. Click here to learn about work from home jobs at Concentrix.
4. Virtual assistant for unusual hands
Fancy Hands is a popular virtual assistant outsourcing site that will provide you with many opportunities for remote work. Fancy Hands hires remote contractors to accomplish tasks for their customers.
Most tasks are paid for each project, so it does not limit the amount you can earn per hour. In general, you may need more skills for the job, as virtual assistants can do everything from customer service and email management to social media management, essay writing, research, and more.
Most virtual assistants hired by imaginary hands perform tasks such as:
- Making calls on behalf of others
- Scheduling sessions
- Conducting research
- Data entry
- And more
Applying online is not difficult, and you may have to make a small assessment to prove your skills. Earn from $3 to 7 7 for each short task you complete, and you will be paid every two weeks on Tuesdays.
5. Chat agent's customer service Support.com
Support.com is a Leading Provider of remote customer support services. They help to provide 24/7 technical support to various companies around the world.
However, this vacancy is open to candidates from all over the world. While you can provide live chat and email support as well as phone support, you'll need expertise in both customer service and technical support.
Something interesting about Support.com the fact is that they provide technical support for all kinds of devices, including personal computers, Mac computers, smartphones, smart TVs, printers, routers, audio systems, gaming systems and much more.
You do not have to have expert knowledge of all these devices, but the more knowledge and experience you have, the better and more likely you are to find a job.
Some advantages of joining the technical support team in Support.com it includes paid tuition fees, as well as benefits such as medical, dental and vision insurance. Hourly workers also receive paid life insurance, tuition compensation, paid leave, and tax-free compensation for working from home.
6. Sedgwick live chat operator
Sedgwick is a global solutions company that provides insurance claims services to a range of industries and areas, including employee compensation, motor vehicles, property damage, short-term disability, and more. This company offers remote chat work in the USA and a number of other countries.
Some of their customer service functions are performed on site in different centers, while others work remotely. As a rule, Live chat operators are responsible for providing excellent customer service to subscribers regarding their claims, as well as for trying to speed up the process of making claims or solving problems.
You really need customer experience at least once a year or a bachelor's degree to apply. There are many customer support roles available in this company, so over time you will be able to move up the career ladder as you gain more experience.
According to indeed, Sedgwick's customer support and chat representatives can expect to earn around.14.53r per hour.
7. Customer service or Amazon technical support
Amazon needs no introduction. This is a global company that most of us know, and it always hires employees in one department or another.
If you want to be part of a growing company and access some incredible benefits, consider joining Amazon's tech support team.
Candidates must have the ability to solve problems, excellent communication skills and have a desktop computer for work. Your role will include communicating verbally and in writing with Amazon delivery service customers and drivers.
You will be tasked with listening to customers ' concerns or questions and providing useful resources and solutions in a timely manner.
Amazon expects live chat operators to work on a specific schedule with at least one day off. Sometimes during a busy season, working hours may increase and overtime may be offered. Students are also encouraged to apply, and Amazon will try to bypass your school schedule.
However, you may be expected to work on public holidays. Amazon offers employee benefits (sometimes part-time), vocational training, and promotion opportunities, and this can be an ideal role if you are looking for a permanent job and want to increase your level of experience.
8. Chat agent for virtual Exe support LLC
Virtual customer service Exe provides virtual customer support capabilities for people looking for remote customer service and text chat operator functionality from home.
ICQ virtual support, LLC is not a business owner, but instead a third party company that can hire you as a contractor to provide professional customer support services from your home.
You will be responsible for answering incoming phone calls or video calls, as well as chatting to help people ask customer-related questions and provide support.
All you need is a computer, internet and A Quiet Place to work during the day. You will also receive training and any necessary certifications that you will need if you are hired.
ICQ virtual support service allows you to work on a flexible schedule, choosing daylight hours or evening shift according to your schedule and preferences.
Most jobs are full - time and you must be at least 18 years old and must reside in the United States (some US states are excluded).
9. Customer service or social media services for modscoad
Since 2007, Mod Squad has been providing social media and customer support. Some of the main responsibilities of the company are to communicate with customers on social networks, manage online communities and manage forums.
Modscoad has become the 2021 Stevie bronze medalist as one of the best call center outsourcing or customer service companies. This is a prestigious award in the field of sales and customer service.
The Mod Squad works with a variety of clients, including the entertainment, e-commerce and gaming industries. Modscoad is full of people from a variety of situations.
DoD squad clients include the NFL, the U.S. State Department, Warner Bros., and Harper Collins. The application process is simple and applicants usually receive a response within 72 hours.
You can work from home as a chat moderator according to your own schedule. There are more than 10,000 mods around the world, just like you, working on the platform.
Students who work part-time, full-time, stay-at-home moms and many more are encouraged to apply. Modscoad members are paid monthly.
10. Chat host for setstaff chat
If you have excellent grammar, spelling and punctuation skills, you can apply for one of the online chat vacancies offered by setstaff chat. Chat agents are expected to write in the range of 65-75 beats per minute.
You will also need to multitask, sometimes have 3-4 conversations at the same time. They don't always hire, but it's best to apply by emailing your resume to salesapplicants@sitestaffchat.com .
They always accept applications to become part of their team. Chat agents work remotely, but still rely on each other for training, guidance and assistance.
They need agents who care about the people they will talk to and want them to change the lives of these clients for the better. The goal of these agents is to help create great leads and help build or maintain those relationships.
Candidates who speak two languages or have experience in customer service are more likely to be hired. Some of the industries you will help in are medicine, finance, law and senior living.
If you live in the Denver area, they want to add a few agents to the Home Office team. If this is something you would like to combine with your flexible home schedule, you can indicate this in the email you send with the app.
11. Lifeworld customer service agent
Starting at 8 8-10 per hour, LiveWorld agents interact with customers, respond to requests and monitor social media posts. The app has a section dedicated to adding customer service or supervision.
The application also has a part that includes personal accounts in social networks, but it is not necessary to fill it out. Payments are available every 2 weeks either by direct deposit or by check by mail. Like other chat agent functions, bilingualism can help you join.
Agents will need to know how to be polite and talkative in their dialogue, but also make decisions according to company guidelines.
As with most similar situations offered by LiveWorld, high-quality grammar and punctuation are needed, as well as strong keyboard skills.
Online chat vacancies usually have age requirements, and the world of life is no different. Candidates must be over the age of 18 years. In addition, it is useful to have 2-3 years of online interaction, supervision or customer service. Higher education or its equivalent is preferable.
12. Obradorchat customer service agent
According to obradorchat, the payout of $0.35 per message is one of the best in the industry. In order to identify virtual chat agents and provide high-quality customer service, oberadorchat assigns to each personal mentor.
These tutors can help with any questions new team members may have. Questions can be answered via Skype or the teacher's personal email account.
Applications with operadorchat are a bit simpler than some of the others on this list. They get straight to the point and don't go as deep as other platforms.
No experience is required. Guidance or training will be provided from the beginning. You will have the freedom to work on any schedule that suits you. Full-time or part-time jobs are available. Fluency in English is preferred.
Who should become a live chat operator?
Working as a chat operator from home is definitely worth exploring, especially if you are interested in working remotely. Although you may need access to a phone at home, many functions offer online chat options, and customers may prefer this.
You just need to be able to help people solve their problems and answer questions effectively.
It also helps you to write quickly, listen well and be able to follow instructions. Working as a text chat operator from home may not cost much at first, but this job can provide you with a permanent job and part-time income.
If you're going to work for a company like Apple or Amazon, you can get a full-time job and even benefits.